Privacy Policy

1. About This Policy

This Privacy Policy explains how Blend Designs (ABN 75 150 366 704) ("we", "us", or "our") handles personal information when you visit blenddesigns.au, contact us, request a quote, subscribe to communications, or use our services. We handle personal information in accordance with applicable Australian privacy laws, including the Australian Privacy Principles where they apply to us.

2. Information We Collect

The information we collect may include:

• Your name, email address, phone number, business name, and other contact details
• Project requirements, selected services, budget, timing, messages, and files or content you provide
• Billing, transaction, and account information needed to provide services and keep business records
• Your email address and subscription status when you join a mailing list or claim an offer
• Communications, feedback, support requests, and records of our dealings with you
• Technical and usage information, such as page paths, referring pages, browser and device details, user agent, IP address, language, screen information, and timestamps
• Administrator account and authentication information where authorised users access our systems

If you provide personal information about another person, you must be authorised to do so and should make them aware of this policy where appropriate.

3. How We Collect Information

We collect information:

• Directly from you through forms, email, phone, meetings, contracts, and project communications
• Automatically when you use our website, through first-party analytics and similar technologies
• Through Google Analytics or Google Tag Manager when those services are enabled
• From service providers, referral partners, and publicly available sources where lawful and relevant

You may browse most of our website without identifying yourself. If you do not provide information requested for an enquiry or project, we may be unable to respond or provide the relevant service.

4. Why We Use Information

We may use personal information to:

• Respond to enquiries, prepare quotes, and communicate about projects
• Deliver, administer, support, secure, and improve our services
• Process payments, issue invoices, and maintain tax and business records
• Send requested updates, offers, or marketing communications and manage subscriptions
• Measure website use, diagnose problems, improve performance, and understand demand for our services
• Detect spam, fraud, misuse, security incidents, and unauthorised access
• Comply with legal obligations and establish, exercise, or defend legal claims

5. Cookies and Analytics

Our website uses cookies, local storage, and related technologies for authentication, theme preferences, security, analytics, and site operation. We also operate first-party page-view analytics that may collect page paths, referrers, and browser information without relying on a cookie. Google Analytics and Google Tag Manager may be enabled and may set or read cookies. Cloudflare Turnstile processes technical data to help protect forms from abuse. Optional Google Analytics tags remain blocked until you accept them through our cookie panel. See our Cookie Policy for more detail and available controls.

6. Disclosure and Service Providers

We may disclose personal information where reasonably necessary to:

• Hosting, infrastructure, database, storage, and deployment providers, including Vercel and Supabase
• Email delivery and communication providers, including Resend
• Analytics and tag-management providers, including Google
• Security and anti-spam providers, including Cloudflare
• Payment, accounting, legal, insurance, and other professional service providers
• Contractors helping us deliver an agreed project, subject to appropriate confidentiality obligations
• Government bodies, regulators, courts, or other parties where required or authorised by law

We do not sell personal information. Our providers may process or store information outside Australia, including in locations where they or their infrastructure operate. Privacy protections in those locations may differ from Australian law.

7. Direct Marketing

We may send marketing where you have consented or where otherwise permitted by law. You can opt out at any time using the unsubscribe instructions in a message or by contacting us. We will action opt-out requests within the period required by law. Service messages about an active enquiry or project are not marketing communications.

8. Storage, Security, and Retention

We use reasonable technical and organisational safeguards designed to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably needed for the purposes described in this policy, to maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. We then take reasonable steps to delete or de-identify it where required.

9. Access, Correction, and Privacy Requests

Subject to applicable law, you may ask to access personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. You may also ask us to delete information, although we may need or be permitted to retain it for legal or legitimate business reasons.

To make a request, contact us using the details below. We may need to verify your identity. If we refuse a request where applicable law allows us to do so, we will explain the reason unless prohibited by law.

10. Privacy Complaints

Please contact us first if you have a privacy concern. Include enough detail for us to investigate. We will acknowledge and respond within a reasonable period. If you are not satisfied and the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au.

11. Children's Privacy

Our website and services are directed to businesses and are not intended for children under 16. We do not knowingly seek personal information from children. A parent or guardian who believes a child has provided information to us should contact us.

12. Changes to This Policy

We may update this policy when our practices, providers, or legal obligations change. The date above shows when the policy was last revised. Material changes will be communicated where appropriate.

13. Contact Us

For privacy questions, requests, or complaints, contact: